FLIGHT delays are painful at the best of times. But for heavily pregnant Meghan-Rachel Cochrane, her nine-hour delay was a nightmare scenario.
The flyer was left so frustrated by how Virgin Australia handled the situation, that she took to Facebook to share the details.
It all started when her flight from Brisbane was delayed due to weather conditions on Monday, and it was also unable to reach Sydney before curfew.
She claims that, at first, the passengers were told by staff that they would be put up in a hotel for the night and transferred back at 5am, but an hour later the offer of accommodation was denied.
That’s when her friend stepped in to ask for assistance.
“Olivia, being the concerned friend she is, asked if I would be able to go to the Virgin lounge as a 36-week pregnant lady shouldn’t be made to sit in the seats the terminal offers for nine hours (keep in mind I’ve had braxton hicks all day),” Mrs Cochrane wrote on Facebook.
“The staff then went on to say that the lounge was only available for those who were flying with business boarding passes. With no other options, we walked out of the Virgin boarding area and into the main check-in terminals to sit and wait it out.”
Her mum tried next.
“Mum, being the concerned mum she is, then called Virgin Australia to plead my case in an attempt to get some compassion and a decent chair for me.
“The Virgin staff then told mum that they understood her concerns but that it would be ‘unfair’ of them to let me in and not the others that were also waiting.”
With three hours to go, she was left to sleep on the floor as she could no longer sit up properly.
“Way to look after your customers Virgin Australia. I understand that the weather wasn’t your fault, but it also wasn’t mine, and a little compassion can go a long way,” she said.
The Facebook post has been shared more than 2000 times.
Virgin Australia told news.com.au it doesn’t comment publicly on individual cases.